General Information

General Information and Frequently Asked Questions

e-childsPay.com is operated by the State and Local Solutions Group of Xerox Services. Child support payers may use e-childsPay.com to pay their child support obligation online using MasterCard, VISA, and Discover cards for payments to the State Child Support Payment Centers in the following states:

  • Arizona
  • Arkansas
  • Colorado
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Missouri
  • Montana
  • Nebraska
  • New Hampshire
  • New York
  • Ohio
  • Pennsylvania
  • South Dakota
  • Texas
  • Wisconsin
  • Wyoming

Is there a fee for this service?

Yes. There is a service fee charged to use this service to make your child support payment. This fee is separate from the child support obligation you are paying. The fee will be charged as a separate transaction from your payment. No portion of the charge is sent to the state agency as part of your payment. For details, please see our fees link.

If I'm unwilling to pay the service charge fee, can I still use this service?

No. The service charge fee covers the cost of processing the payment transaction and is not negotiable.

Are there fees associated with my credit card company?

More than likely. Any other fees charged under the terms of your cardholder arrangement are between you and your card issuer.

Can I cancel a payment once it is completed?

No. If you make a mistake with the payment, you should contact us immediately. Please review each payment carefully before you submit it.

Is my payment processed immediately?

Yes, your credit card is charged immediately. However, e-childsPay will wait until we receive settlement from your credit card provider before transmitting to the receiving state agency. Please allow 4-7 days for the state to receive your payment.

Who should I contact if my transaction is declined?

You should contact the bank or financial institution that issued the card.

How will you use my personal information?

Your privacy is very important to us. The only information we share is that needed by the state to which your payment is made.